This was one of the best interview processes I had (even though I didn't receive a job offer) I applied on line and about a day later i received a phone call from a Guest Service Manager he basically went over stuff on my resume, asked a couple questions and explained the job descriptions. When I met for the interview it was with the Guest Service Manager and the Front Desk Manager. The two of them were the nicest most down to earth guys I have ever interviewed with. They did not make me feel nervous or anything. The questions got me though, some were easy and others made you think. An easy question was worded to make you think.