I applied through a recruiter. I interviewed at MAERSK (New York, NY)
Interview
I did a phone interview on Feb 28th with Sebastian Maroto Bianchini but I never received any response back from him after contacting him via email or after leaving voicemails. I was never informed if I was qualified or not so not happy with their professionalism that not even after numerous contact attemps I still haven't received a response from him. I have no clue what their decision was I guess I'm just supposed to assume that I was not a fit. Thought this company was more professional.
Interview questions [1]
Question 1
Name a time you went way and beyond for a customer.
I applied online. The process took 2 months. I interviewed at MAERSK (Lahore) in Jul 2018
Interview
I applied online on the company's website and got a call from the job poster after a few days. The process was around 2 months long. I applied in June 2018 and got offer on the last day of July 2018.
In the initial phone interview I was asked the initial screening questions of Why I want to join the customer services role. What are my JDs in the current role. Why do I want to make a switch to shipping industry. My current salary and will I relocate. Then she said that someone from HR will contact you for an interview in about 2 weeks time. I was contacted after two weeks to schedule an interview with the Hiring Manager and the HR Manager. The questions were typical questions regarding my introduction, why I want to switch and some situational questions. Before the interview I was made to attempt the PLI test (50 questions/ 12 minutes). Following the interview I got call for another interview with the MD and CFO. Following which the HR asked for my professional references.
Interview questions [1]
Question 1
Tell us about a time when you had to handle an irritated customer, How did you deal with it?
Tell about a time when you missed a deadline?
Tell about a time when you had to face a challenge and how did you over come it? What were your learning from the process?
What did you learn from handling an irritated customer?
Why do you want a career in customer services?
What is happening in the shipping industry globally?
What is 60 divided by 0.5?
A situational question of what will I do if I receive a list of containers which are not being claimed by the customers and customers are not responding to the reminders.
I applied online. The process took 2 weeks. I interviewed at MAERSK in Jun 2018
Interview
I applied online and received a call about 3 days later just going over the main job description and qualifications. I then set up a formal phone interview for the following week. I had the phone interview with the recruiter where they asked me salary expectations, behavioral questions, and level of expertise with different systems. I got an in-person interview 2 days later with two hiring managers. Everyone was very nice and very prompt. I received my formal offer the next morning.
Interview questions [2]
Question 1
Tell me about a time you handled an irate customer?