Lush interview questions

The entire recruitment process is divided into 3: 1. The CV and cover letter - not being a creative person, the idea of having to make a creative cover letter scared me. I focused my cover letter on the campaigns, good work, and ethical principles. 2. The group interview - there were about 20 of us and the team held two different days (so approx 40 in total). The group interview lasted 2 hours and consisted of: a. Pretending to be a sales consultant, having to tell the 'customer' (another interviewee) about Charity Pot and give an example of a campaign Charity Pot supports (the team gives you 5 minutes to learn about the campaign from a sheet of paper). They then test you on your open body language, approaching customers, and enthusiasm. b. Picking a gift based on a scenario - in a group of 3 you're given a scenario (e.g. man trying to buy wife anniversary present) and have to browse the table of gift boxes and justify your choice in offering the customer this product. You are allowed 3 questions to ask the customer to narrow down the options. - here looking at customer care and good use of question skills (my team used budget, how long the relationship had been, and if the customer were to describe the recipient in 3 words) c. Delivering a group presentation of making LUSH bath bombs to an audience (everyone else). Looking for engaging each member of the audience, enthusiasm, and relaying information about LUSH. 3. The trial shift - consists of 1hr 30mins where they set you loose on the shop floor after demonstrating how to conduct a 'wet' demo, a 'dry' demo, and a sit-down consultation. Looking for actively approaching customers, they want to see all 3 demos, and a good bonus would be to link sell (i.e. if you liked this product, you'll love this...). Followed by a 2min debrief of short questions. Overall fun interview and store trial.

Applied online, got an email 2 weeks later saying I was invited to a group interview, they made me fill out an availability form online prior to the interview. The day of the interview there were about 15 people in total. There were 4 tables in which you rotate around, 1st table was them just asking questions, if there were any holidays booked during the period you applied for and another other holidays you can work. 2nd table had gift sets on them and you had to do a role play with someone else and listen to their needs and recommend a gift to them. The 3rd table was a demonstration table where there were some lush products and you had to pick one and demonstrate how it worked, how it feels, list some of the ingredients of the product etc. and lastly there was a table with a bag and you had to pick out of the bag and whatever you had gotten you would have to do a sales pitch on it and try to sell it, they give you some time to think about it. After that they said they would let us know in a few days if we were successful.