I applied online. I interviewed at Lush (Londres, Inglaterra) in Nov 2018
Interview
We had a group assessment where there were 3 activities.
Firstly we had to get into pairs and demonstrate using a product on each other as if they were a customer whilst reciting ingredients in the product and why they are good etc.
Secondly we got into small teams and selected a gift box based on what the customer was looking for - tip, select two so the customer always has the final choice.
Lastly, in our teams we had to demonstrate how to make a bath bomb and all present different steps whilst explaining what we were doing.
The group assessment day was really fun and I got through to the trial shift.
The trial shift was not such a positive experience for me as there were 8 other people on my trial shift as well as actual employees, in one tiny shop. This meant customers were kind of overwhelmed as there were so many people competing for their attention.
We had a checklist of 3 tasks whilst we were being assessed on the shop floor:
1) Demonstrate a product on a customer
2) Demonstrate a wet product (bath bomb)
3) sit a customer down and pitch them 5 different products
Interview questions [1]
Question 1
We were not asked any specific interview questions
Group interview was fun but felt a bit hard to stand out from other big personalities, did a range of tasks/games around the store which was a nice change from the traditional interview process, it was nice to be interacting with other interviewees rather than simply feeling like competitors
Unique interview. All were group tasks including curating a routine for customers and demonstrating products. You need to bring lots of energy to the table and be imaginative with your descriptions.
Interview questions [1]
Question 1
Why did you select these products for the specified customer?
I applied online. I interviewed at Lush (Cardiff, Gales) in Sep 2024
Interview
Was a group interview, practicing different techniques. Not 1 to 1 at any point. Was merely staff watching as you did the recruitment tasks during the evening. If successful you had a trial shift and then got the job