The process took 1 day. I interviewed at Lowe's Home Improvement (Las Vegas, NV) in Aug 2011
Interview
Upon submitting my application and resume via online, a couple days later I was contacted by a human resource manager who was interested in interviewing me next week. We scheduled the interview and when I showed up to the interview fifteen minutes early, she prompty greeted me and we went into her office to begin the interview. She asked me to read a brief overview of the general responsibilities of a Customer Service Associate, then sign and date the form. After that, she asked me about six behavioral basd/situational questions from past work experience. After she was finished, I was immediately introduced to the store manager who asked me about five or six more behavioral based questions. The interview lasted about 1 hour. About an hour later I was contacted by the human resource manager offering me the job and inform me of the rate of pay per hour. She promptly scheduled me to come in to do my drug screening in which she informed me could take up to a week to find out the results. Once I find out that I pass the drug screen, I will immediately be scheduled to begin orientation. As a result of already having had a background check done by another Lowe's who had offered me a position with their store recently, I would not have to wait a week for the background check.
Interview questions [5]
Question 1
What qualities do you find important in order to ensure excellent customer service?
(They ask you to rate your knowledge of most deptartments in the store, and then ask you to engage in a role play scenerio)
Well it sounds like you are most knowledgable in the __________ department. Pretend that I am a customer. Pick from any product in that department, and attempt to sell it to me.
I applied in-person. The process took 3 days. I interviewed at Lowe's Home Improvement in Feb 2011
Interview
I applied on-line in the store. I was called the next day and asked if I'd like to come in for an interview the next day. I came in and interviewed with the Human Resources Lady. A couple of days later, she called and said the Store Manager would like to talk to me. The Manager on Duty interviewed me. Both of them asked lots of questions as "what would you do", ethics, problems I might encounter with co-workers or with trying to find out more information. The Store Manager then spoke with me briefly, told me I was hired, told me what I would be making and the Human Resources lady gave me a cheek swab drug test and that was it. I started right after that and began two weeks of paid in-house training on the computer on everything about the store, procedures, safety, product placement, stealing, and emphasis on products I would be selling in the department I chose to be in. That was cool too, we (9 of us) got to chose where we could work and it all worked out. After 6 months, we were told they wanted us to learn all departments so we could be used where needed and we all seemed good with that, it's involved computer training and first hand experience. I dressed for the interview like I was going to a casual meeting, slacks, dress shirt with blazer, make-up and hair done with resume in hand. Others came dressed in jeans with hair all moused into a greasy looking mess. Even though I own and operate my own business during the week, I was able to be available to work the weekend team hours for which I was hired, and Lowes does not have a problem with my being a business owner. I love working with the public and representing Lowes. I feel very rewarded by my superiors and feel I am an asset to the team. Lowes seems to care or at least they try to make working fun, safe, and available to anyone who wants to work and be part of the team.
Interview questions [2]
Question 1
what difficult situation was I in and how did I handle it?
I applied online. The process took 1 week. I interviewed at Lowe's Home Improvement (Perrysburg, OH) in Jul 2011
Interview
Asked questions about what did you do in this situation or that situation. I was interview by HR then the top store manager. Went well but I feel I was to honest about past mistakes. Both people interviewing me were kind.
Interview questions [1]
Question 1
Tell me about a time when you made a mistake and what was the outcome?