John Lewis & Partners Technical Support interview questions

I already had a job in the consumer electronics department where that interview was a group based interview to see how you work within a group, they asked us prior to the interview to bring in a technical item and then asked us to show how we would demonstrate it to consumers. We were then asked other customer based interview questions. For the technical support role this was an individual interview where a lot of the scenarios were based around how to diffuse customer complaints and ways of working.