John Lewis & Partners interview questions

Applied online and then was invited to do the online assessments then a group assessment. In the group assessment you are put in groups of 4 and after a brief introduction are given 2 mins to prepare to talk about yourself, say something interesting about yourself and why you want to work for John Lewis. After this you are given a script of a customer who hasn't had an item delivered and you have to work with your group and come up with solutions on how you would deal with this customer. Then your all taken taken into another room and are bought back in groups of 4 to do a role play where you need to sell an item to the customer. Then it's a one to one interview.

apply online group exercise: they give you a scenario in which a customer lists all their requirements and gives a number of products to choose from. You have to match the products to the customers requirements and give at least three potentials, listing the pros and cons and then you have to sell it to the customer (interviewer). you get tested on your communication skills and your contribution Face to face interview: standard interview questions. e.g. dealing with difficult customers/when you had to explain how to use something.