I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Reading, Inglaterra) in Sep 2015
Interview
After quite a lengthy online recruitment process I was invited to a group assessment at the store. During the group assessment there were two groups with a total of four people in my group. We were assessed by two section managers in a task where as a group we had to decide which out of a selection of products was best for each imaginary customer that had specific needs and requirements. The assessors asked questions as if they were the customers. Then there was a one on one interview with one of the assessors.
I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Cambridge, East of England, England) in Sep 2012
Interview
Applied online. Called for Assessment centre - played some icebreaker games and a few tasks/puzzles regarding customer service. Then had to do a presentation on what we thought the types of customers John Lewis had and the brand's values
Interview questions [1]
Question 1
They gave a customer scenario on a card and asked how I'd deal with it
I applied online. I interviewed at John Lewis & Partners (Londres, Inglaterra)
Interview
Online application form, group interview with around 45 others. Separated into groups of 5/6 and given group tasks whilst an interviewer sat at each table and observed and scored candidates. Interviewers rotated as different tasks were set. Individual interviews lasting around 5 minutes each were held at the end of the group interview.
Interview questions [1]
Question 1
Describe a time you gave exceptional customer service