John Lewis & Partners interview questions

I applied online on their careers website and had to complete a short assessment. I passed the assessment and received an email for an interview. The interview lasted about an hour and a half and consisted of a group activity with other candidates and then a one to one. For the group activity we were asked to come up with a list of what good customer service is, the interviewers watched us and our individual contribution and made notes. We then had to present our ideas, I decided to do this to make a good impression and to show I was confident.

online application form, situational judgement test, in person assessment centre with around 20 other people. Within the assessment centre we were asked to discuss questions in a team with an interviewer guiding the discussion.