I applied through an employee referral. I interviewed at John Lewis & Partners (Hamilton, Escocia) in Mar 2018
Interview
On the phones to conduct a role play and see how good I was on the phone then a one to one interview along with a group exercise with a written email response to a customers complaint
Interview questions [1]
Question 1
Tell me about a time you delivered great customer service
I applied in-person. The process took 1 week. I interviewed at John Lewis & Partners (Westfield, South East England, England) in May 2017
Interview
one group exercise on a scenario in a random department, and which you need to take charge in and contribute. they will give the group pens and and an A3 sheet to write down your ideas. you need to be the one that is writing down the ideas, as this shows that you are taking charge. there is also an individual interview.
Interview questions [1]
Question 1
name a time when you have had obstacles to complete a task and how did you overcome them?
I applied online. The process took 4 weeks. I interviewed at John Lewis & Partners (Bristol, Inglaterra) in Aug 2018
Interview
30/45 minute group interview, several basic exercises, for example mind mapping example of great customer service with a group/ and also important things on how to sell. then waited for about 15/20 minutes for a one on one interview which lasted around 20 mins, they were really nice. Offer came in several days later.