I applied online. The process took 1 week. I interviewed at John Lewis & Partners (Cambridge, East of England, England) in Sep 2011
Interview
Group task - sell a product from the shop floor with a partner, after having been given a brief (details about a potential customer and what they were looking for). Then individual interview, with one of the section managers from the shop floor. Also presented information about John Lewis' values.
Interview questions [1]
Question 1
Why John Lewis? What positions of responsibility have you had? How would you feel about working in a particular section?
I interviewed at John Lewis & Partners (Londres, Inglaterra)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.