I applied online. The process took 2 months. I interviewed at John Lewis & Partners (Birmingham, Inglaterra) in Jun 2015
Interview
Group Interview. First section talk about yourself. Next section select best product for a customer scenario. Finally as a group discuss the aspect the 'perfect partner' should have.
Received an email saying I was 'on hold' and would be contacted when a job is available. Phone call few days later offering job. Took 4 weeks after interview to get a response.
I interviewed at John Lewis & Partners (Londres, Inglaterra)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.