I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Milton Keynes, England)
Interview
Due to Covid, video interview. Friendly interview, quite straightforward with only 4 questions about customer services. Had a email couple of weeks ago saying that they wont process my application further. Really upset as I've got more than 20 years customer service. Think the fact i'm foreign and nearly 50 years old influenced their decision? I'll never know
Interview questions [1]
Question 1
Describe one time you went above and beyond for a customer.
There is a group exercise and a 1-to-1 interview, which go through your previous experience and a tell me about yourself question. The group exercise is really important in showcasing your team work abilties.
I interviewed at John Lewis & Partners (Londres, Inglaterra)
Interview
Basic retail interview. They ask for experience with customer service and examples of when you have worked in a team. They also ask what would you do in … situation
I interviewed at John Lewis & Partners (Londres, Inglaterra)
Interview
Group interview. Asked about some scenarios and asked to discuss them in the group. It is a pretty relaxed interview and easy to stand out if you answer the questions first but make sure you let others speak and collaborate with them.
Interview questions [1]
Question 1
what to do when customer wants to know the price of an item but your ipad isn’t working?