I applied online. The process took 5 days. I interviewed at John Lewis & Partners (Manchester, Inglaterra) in May 2017
Interview
I applied online and received a text about 2 days later saying that I need to select a time for interview. Selected the next available one. The interview process was really easy with about half an hour of one to one questions then a slightly longer group exercise. The one to one was really easy, with standard retail-type questions, and the group exercise was about creating a handbook to help new Partners deliver excellent customer service, deal with complaints and further product knowledge. About half an hour after the interview, I got a call from a section manager offering me a position there and then.
I interviewed at John Lewis & Partners (Londres, Inglaterra)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.