I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Londres, Inglaterra) in Sep 2016
Interview
You go in to an assessment room and sit down with an assessor and a few from your group about 4 or 5 of you given a written paper with 3 different scenarios have 20 mins to answer the you do a group exercise where you have a discussion about a situation that could arise in the store also get 20 mins while the assessor watches how you interact.
I interviewed at John Lewis & Partners (Londres, Inglaterra)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.