I applied online. The process took 1 week. I interviewed at Intuit (Mississauga, ON) in Jul 2014
Interview
I applied online. Almost immediately I received an email to do an online assessment, which took about 45 minutes. The online assessment has 3 parts: behavioral questions, spelling and grammar test, and interactive call center role playing. After that, several emails back and forth to set up a telephone interview a few days later. Telephone interview is about 1/2 hour. My telephone interview was with an HR Intern, so I even wonder if she was a student. A couple of days later I got a rejection email.
Interview questions [2]
Question 1
They used the STAR model to ask behavioral questions. Tell me about a time when you dealt with a difficult customer. They wanted a very specific situation, not in general how would you handle a difficult customer. Tell me about a time you went over and beyond to serve a client.
I applied online. The process took 2 weeks. I interviewed at Intuit (Tucson, AZ) in Jul 2014
Interview
Email sent out including interview time.
Panel of 4 interviewers from various business units
One main interviewer to ask questions in STAR format while others asked follow-up questions
Fun, dynamic, engaged interview process. Made me feel at home and at ease to speak freely and passionately about what I do
Interview questions [1]
Question 1
Most difficult question was "Describe a time you had to be creative dealing with a difficult employee, co-worker, manager or customer."
I applied online. The process took 4 weeks. I interviewed at Intuit in Jan 2011
Interview
First phase: 2 phone interviews; lasted about 30-45 minutes each; asked STAR based questions; both were friendly and open; recruiter was very helpful throughout the process; the second phase was face-to-face with the senior leader, senior sales leader, manager and peer (individual interviews); 45 minute individual skill interview with a review at lunch; lunch interview with manager and peer
Interview questions [1]
Question 1
How would you handle a situation where two agents have discussed their compensation and now the one agent is angry and has come to you?