Intuit interview questions

This was one of the most fun and interesting interviews I've ever had. It was a phone interview with 2 managers. Besides the personal chit chat, the interview was broken down into three parts. Review of the Position: Managers spoke about the difference between tax advice and tax information. Questions about experience: How you handle irate clients on the telephone. Describe tax experience. Role play: Using TurboTax website, look up answers to common client issues. Overall, the interview was moderately easy. The managers I spoke with where personable and easy to talk to. They seem to enjoy their job and that's always a good sign.

My interview and hiring process took less than a week. The assessments were typical assessments and the tax assessment was easy because you were able to utilize resources such as the internet. The interview questions were typical questions and role playing they were not difficult in nature. If you have experience in customer service you should have no problem. My only problem is that they initially told me the pay starts at 16/hr and increase with experience but when they offered me the position they stated the individual was incorrect and that it started at 15/hr and apologized. However, I did not need an apology they should have just honored what was initially mentioned and they should have started me with more than that based on experience alone! In the end the process was quick and easy and I am looking forward to working from home