Insight Global Customer Service Representative (CSR) interview questions

3 Rounds: 1. Phone interview 2. In person (very conversational) 3. Lunch interview (also very conversational) The interview was much more conversational than any other interview I have had. Everyone was very pleasant to speak with but it seemed like the company is more interested in your social status rather than experiences. There was also a huge lack of diversity in the office,

Spoke with a recruiter for the company for a 30-minute phone interview, had a second interview with two managers for the company in the office. The next step would have been a lunch with people from the company. After having looked on Glassdoor for the company overview I noticed that the majority of the reviews were positive with no feedback and the negative ones was very descriptive on the faults of the company. During my second part of the in-person interview, the first woman took me to the back office where I saw there were at least 50 post-college grads just like me working there. It seemed very staged and practiced when she introduced me to the entire office and I shook every single person's hand and introduced myself. They all stopped what they were doing to gather around me like a new fish in the tank and greet me. After that, I was placed back in the meeting rooms and interviewed with an account manager, very young again, and was told that I would start out being a recruiter and then become an account manager. On the phone interview, I was told I would immediately be the account manager and 'shadow' a senior account manager for a training. No, the training the recruiter was talking about was that I would sit at a small desk next to 3 other people cold calling and be a recruiter. Once the 5-9 months had passed for doing that, the company would then decide if you were ready to move up, have you make a ridiculous amount of jobs for people and maybe then give you the account manager role. Every single of the 50-60 kids in that place I'm very sure were trying to fight for the one role.