1st Interview was a group assessment. About 20 or so people and we got split up into groups of about 5 where we talked about times where we've had good and bad customer service. Also talked about what makes good customer service while the assessors listened in. We then had to walk around the store and make observations and then discuss what we noticed. ie. Staff on hand to help, layout of the store, variety of products available. We then went home and I was called the same day for a 1:1 interview. that was just a traditional type interview where they ask personal questions like ..'Tell me a time when ...' It was pretty informal so i wasn't too nervous.