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      IKEA

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      Customer Service Manager Interview

      Jul 28, 2011
      Anonymous employee
      Pittsburgh, PA

      Other Customer Service Manager Interview Reviews for IKEA

      Customer Service Manager Interview

      Nov 10, 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at IKEA

      Interview

      Lengthy but thorough had several level interviews. I had to interview with two different managers. Each interview was approximately one hour each and took about three months to get a hire date. Process is very long and slow.
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at IKEA (Pittsburgh, PA) in May 2011

      Interview

      I applied online and got an email asking me to call for a phone interview. They ended up calling me a few days later, the phone interview was easy just a few questions. (about 20-30 minutes) about a week later I got a call from the person i would end up interviewing with in a group setting. The interview went well, more of a discussion then them asking me a bunch of question. The next step was me getting a background check that took a week or so (longer then most cause I am from out of state) Then the last step was my drug test witch was done at Ikea. (not a pee test)

      Interview questions [1]

      Question 1

      How are you able to handle rude customer?
      1 Answer
      2

      Customer Service Manager Interview

      Sep 11, 2011
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 1 week. I interviewed at IKEA in Jan 2009

      Interview

      Interview started with a phone interview by HR recruiter. Then received phone interview by direct manager, followed by a phone interview with another person in same position. Final interview in person with direct manager. Called in after background check to complete drug test. Once drug test completed received offer. Signed and mailed in and started. Entire process was 2 weeks from date of submission.

      Interview questions [1]

      Question 1

      Don't remember.
      Answer question
      2