I applied online. The process took 2 days. I interviewed at Hilton in May 2021
Interview
I attended the Hilton job fair, where they were hiring for various positions. First, I interviewed with the HR representative for about 10 minutes and she asked very general questions (describe a time you dealt with a difficult customer/guest). Then I interviewed with the rooms director and we talked about the Hilton brand. Lastly I met with the front desk supervisor and discussed my path and why I wanted to work at the front desk. They were all pretty easy interviews with basic questions.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a guest. Describe a time you had a difficult guest interaction.
The interview process was quick and transparent. I went through an online interview before being invited in for an in person interview. Although I was not hired, the process was easy and everybody in the process was very professional.
Interview questions [1]
Question 1
If you are okay working all weekend nights and holidays
The interview process was well-organized, professional, and transparent. The interviewer communicated clearly, asked relevant questions related to the role, and created a comfortable environment. Overall, the process felt respectful, efficient, and aligned with Hilton’s high service standards.
One interview with the General Manager was thorough, understanding and been a great company to work for very flexible. Discussed work history, personality, how I handle situations. Full time hours.
Interview questions [1]
Question 1
How would you handle a guest upset with their room?
