I applied online. The process took 1 day. I interviewed at Hilton (San Juan, PR) in Nov 2012
Interview
I applied on line, they called the next day to set up an interview. The interview was scheduled for 11:00am and I didn't get interviewed until 12:30. There were three people in front of me to be interviewed for same job. I was there until 2:00pm, because after the initial interview I was interviewed by the department supervisor as well. Both interviewees were friendly and made me feel comfortable. The initial impression of the other staff working there is that they were snooty and not helpful. They didn't inform anyone of how long we had to wait and left us all sitting in the front office waiting for over an hour to be seen for our interviews. One interviewee had her appointment scheduled for 10:30 and was not seen until 11:30.
Interview questions [1]
Question 1
A hotel customer thinks your voice is sexy on the phone and wants you to come up to his room after your shift is over and give him a massage. What would you say to him.
The interview process was well-organized, professional, and transparent. The interviewer communicated clearly, asked relevant questions related to the role, and created a comfortable environment. Overall, the process felt respectful, efficient, and aligned with Hilton’s high service standards.
One interview with the General Manager was thorough, understanding and been a great company to work for very flexible. Discussed work history, personality, how I handle situations. Full time hours.
Interview questions [1]
Question 1
How would you handle a guest upset with their room?
The interview process just asked about relevant skills and how to apply tohenm to tjhe job. The interview was fast and very easy, especially in this job market, etc. etc.
