Hilton Front Desk Associate interview questions

I applied online through the Hilton website. Two days later I received a call from HR. The HR manager was extremely friendly and explained all details regarding the position. After answering general questions about my work history and basic interview question (why do you want to work in this industry, what makes you stand out, how do you deal with irate guest) I was sent up automatically to be interviewed by the front desk manager. After the interview, I was told I would be contacted in the next few days for a third interview which I was. I met the director of the front desk and was given questions regarding scenarios I might face. If you have experience in this industry then it should be easy. If not do some research, there are plenty of resources. I wad told I would receive a call determining if I would be hired in a few days after all the candidates were taken into consideration. I received a call in three days and accepted the position. However when I arrived to fill out paperwork I was interviewed again by the HR Director but the questions were repetitive. Remember to smile!

There are 3 stages to the interview. First step is the Human Resource Manager. They would ask you simple questions about your experience and background information. They might ask you a few behavioral questions such as "If you had a conflict with a co worker, how would you solve it?". Second interview will be with the director/manager of whatever department you signed up for. For this second phase the manager will typically ask more detailed questions about what skills you would contribute to the role. The third phase is panel interview and those questions will depend on who the managers attending are. All and all it is not stressful if you prepare yourself with the normal interview questions.