I applied in-person. The process took 2 weeks. I interviewed at HCLTech (Nāgpur, Maharashtra) in Aug 2018
Interview
First they check if one is eligible. Then there was a grammar test followed by comms interview then HR interview. Worst thing is it took 6 hours for this as it was a mega drive. It took them 15 days to send the offer letter.
Interview questions [1]
Question 1
Grammar test and communication is what they check that's it for service desk role.
The interview process of medium not very hard. It was medium because of the package they were offering. and the hiring manager asked a lot of questions, but they are not too in depth.
Basic Questions were asked about a few protocols. They asked scenario based questions after that, about how would I handle an escalation, immediate steps during outage/site down etc. Apart from that, basics of ITIL and soft skills.
I applied online. I interviewed at HCLTech (Colombo, )
Interview
It was Online interview , Interview was good. Asked few questions and then move in to the Tec questions. All the interviews held on teams. Interview held on around 25 mins