You turn in an online application to the store you want to apply for online, then they call you for the phone interview about 1-1.5 weeks later. They ask you very basic questions about why you want to apply for H&M, what do you hope to get out of the job, and of course, they ask you about your previous job experience. I ended up with two phone call interviews- one was with the head manager for all south bay h and m stores, the other one was with the one in san jose. After the second phone interview, I got called in for a one on one interview with the manager, he asks just about the same questions, it's best to do some research beforehand to show them that you have strong interest. He then made me sign a background check at the end and then called me a week later after the results came through. Second meet at the store was the job offering. Pretty basic, be persistent and prove to them that you really want to work for them; in other words, be yourself!