I applied in-person. I interviewed at H&M (Toronto, ON) in Sep 2025
Interview
It was a group interview, which was around 30 minutes. The interviewer explained the job and asked us some simple questions. Then we were asked to go to the sales floor and play the role of a sales associate. After that, we came back to the room and answered a few more simple questions. They don’t care about previous experience, it’s not important to them. They care about nothing but someone who engages with customers, even though I have never been greeted there as a customer and usually have to search for someone to ask my question. Anyway, just be yourself and talk to customers when you are asked to act as an associate in the interview.
Engaging and interactive, having opportunity to engage with managers and customers at the same time. Actual sit down interviews were fairly brief/in groups with opportunity to shadow during business hours.
"The interview process went smoothly and I felt confident in my answers. I made sure to mention my customer service experience and I felt I connected well with both the interviewers and the other candidates in the group."
Asked general questions about the company, what I liked etc. Also asked when I worked in a team/examples of previous times I showed teamwork. Make sure to do research on company!
