Google Customer Service interview questions

I worked for AMEX for 5 years. The initial interview was a series of tests and then a one-on-one interview. Most other interviews I have been on with the company were panel interviews. One time I had a round robin interview. (I think that is what it is called.) If you are going for a basic customer service position, I would assume you would have a one-on-one interview. All other positions, expect a panel. AMEX employee development emphasises the S.T.A.R. method of interviewing. Basically they want Situation, Action, Outcome (result). Interviews are usually 4-5 questions.