I applied in-person. The process took 3 days. I interviewed at Gap (Los Gatos, CA) in May 2009
Interview
I delivered my resume in person at the store and they told me that the manager was actually there at the time and she would take a look. After she skimmed my resume she invited me back for an interview that next week. When I arrived we went into the back room and I was interviewed by the store manager and the stock manager. They asked general questions about why I wanted to work there, a time when I had experianced exceptional customer service, my abbilty to recognize/ my response to stealing etc. It was mainly ethical and circumstancial questions. There was only one interview and they offered me the job then and there.
Interview questions [1]
Question 1
Please describe a time when you experianced exceptional customer service and what the person did that made it so great?