Gap interview questions

phone interview , followed by 2 more phone interviews , then face to face interview with DM, then panel interview with regional merchant and regional HR manager

I first got a call from the manager about 3 days after I applied online. When I was at the interview, we started off with a set of very basic questions. Nothing out of the ordinary. After the questions, the manager asked me to go inside of the store and pick a couple of outfits that reflected my personality. I then explained the outfits to him and related them to myself. Afterwards, we had a sort of role playing activity in which the manager was a customer and I was a sales associate. When these two activities were done, he very politely explained my flaws and gave me wonderful suggestions on how to improve my approach to customers. Since this was my very first time applying for a job in the retail environment, I learned a lot about this field. The manager was very polite and professional.