The interviewer begins by getting a better understanding of your experience and expectations in the role. Customer service role play is until used to ensure you understand how to respond
Interview questions [1]
Question 1
Describe the time you received great customer service.
I applied online. The process took 4 days. I interviewed at Gap
Interview
The hiring manager practically got on her hands and knees begging for new-hires. They wouldn't touch anyone lacking prior retail experience, however. They clearly hire based on looks too. Lots of airheads were hired but I never saw anyone less than a 5 or 6 working at The Gap when I was there.
Interview questions [1]
Question 1
They asked me about past experiences working as a shift employee.
1:1 interview with store manager outside the store. I did not interview with the other store managers. The interview lasted about 30 minutes. It was a great starting place to get my first job. I would highly recommend that anyone interested in building a retail career look into Gap, Inc. After my initial interview with the store manager, they checked my references. I did not actually receive an offer until 6 months later when they revisited applications. The interview was not intimidating and answered a lot of my questions about what to expect on the job as it relates to training and performance expectations.