I applied online. The process took 2 weeks. I interviewed at Four Seasons (Kailua Kona, HI) in Aug 2014
Interview
This was a 4 step interview with four different people (HR manager, two Department managers, Resort manager); Drug test on site mouth swab in the second interview, they want to see that you are genuine and smile.
Interview questions [1]
Question 1
Why should we hire you? Tell me about yourself? Why do you want to work in hospitality? Explain scenarios with customers that you've dealt with.
I applied in-person. The process took 2 weeks. I interviewed at Four Seasons (Denver, CO) in Oct 2013
Interview
Apply online, follow up email, ask back then, 4 tier behavioral interview, start with Human Resources, hiring manager, department manager, and finally the general manager. This is all done to make sure that your personality and work ethic adhere to the brand culture and you will make a good fit. 2 day 8 hour training, followed by a one month department training.
Interview questions [1]
Question 1
Describe a time that you had a problem and the steps you may have taken to resolve it.
I applied through an employee referral. The process took 1 day. I interviewed at Four Seasons (Orlando, FL) in Nov 2016
Interview
Three separate interviews, all in one day. About a 4 hour process. First interviewed with HR. Generic questions like "why the four seasons", and "give me an example of...". Waited an hour to meet with manager of restaurant. Way more personal and intimate interview. Pretty much talked about what my schedule will be like, the uniform, what a day on the floor will be like, etc. Then was asked to wait another hour to meet with HR once more. This time a group interview setting. Pretty much a teamwork exercise seeing how everyone will possibly work as a team.
Was asked to stay for each additional interview spanning from 1pm to 5pm for them to tell me "we will get back you in two days with our decision.." Next day receive an e-mail stating they will unfortunately not continue my application process.
Talked to another applicant who drove over an hour three separate times for those three interviews only to also be turned down. Very large waste of time, not sure why three separate interviews are needed to make the decision.
Interview questions [1]
Question 1
Why do you want to work at the Four Seasons?
Give me an example of a time where you had to make a split second decision.
Example of a time where you went above and beyond for your guest.