I have a couple of friends that work at Forever21 in times Square and they let me know that they were holding open interviews. I went in with my application and went to the first floor where the interviews were being held, they let a group of about 7 of us into one of the fitting room areas and. First the manager introduced himself, then he took our applications and asked us 3 questions and one by one we answered them in order. The first question is why r u interested in working for forever21, the second was what does customer service mean to you, and the third was a time when you went above and beyond to deliver great customer service. I haven't gotten a call back yet but hopefully by today or tomorrow *crosses fingers* :)