I applied in-person. I interviewed at Forever 21 (Myrtle Beach, SC) in Feb 2020
Interview
It took over two months to receive a phone call back. Then instead of scheduling a meeting with me, they called me an hour before and asked if I could come in for an interview. The manager was very hard to understand because of how soft-spoken she was and she was sort of awkward, but other than that I was able to get the job.
It was very easy. They asked basic customer service questions. They may ask about style or background in customer service. We did it in the food court of the mall so it was causal but a little loud.
Interview questions [1]
Question 1
tell me about a time you helped a customer in a difficult situation
It's a pretty good experience, very straightforward, and doesn't require too much prior experience, Just be professional, respectful, and full of energy. Come prepared with everything you need and stay calm.