There is only one interview. The questions are pretty simple and are focused more around customer service than anything else. There are a few things that they are looking for such as you talking up your customer service abilities, to know that you have great attendance and to know that you can look the part.
I applied through an employee referral. The process took 1 day. I interviewed at Forever 21
Interview
I was recruited for the position by a former colleague. I only had one interview, with both him and the District Manager present. It was a surprisingly easy interview process for such a high-level position in a large-volume store. If I remember correctly, it would actually stand as the quickest and simplest interview process I've ever undergone.
Possibly helpful information: at least in my area (NY), I was informed by the store manager that Forever 21 (possibly as a company???) doesn't check references. Odd, but true.
Interview questions [1]
Question 1
Everything asked was very routine. No surprise questions for anyone who prepares properly for interviews.