I applied online. The process took 3 weeks. I interviewed at Fiserv (Dallas, TX) in Mar 2018
Interview
There were two phone calls from different states, The first one was basic call explaining the job description, asking how much I expect to get paid. The second one was more of a behavioral. Both of the people sounded good and nice on the phone. They both said I can contact them if I have any questions. However, I followed up with them they didn't like it.
They never informed on how much time it would take for them to respond, neither did they explain what would be the next steps. It took them 3 weeks to say NO.
I wonder where do all of these good reviews come from rating this company good.
Interview questions [1]
Question 1
How would you deal with a tough customer?
How much do you expect?
Thank you for sharing your feedback with us. We strive to provide an engaging and efficient interview experience and it seems we fell short here. We really value your insight and will utilize your feedback as we continue to enhance our candidate experience. We wish you the best of luck in your job search.
Other Customer Service Representative Interview Reviews for Fiserv
I applied online. The process took 2 weeks. I interviewed at Fiserv (Omaha, NE) in Jul 2025
Interview
Standard two interview process. First on the phone then a teams meeting. Recruiter was pleasant and followed up in a timely manner. I’ve seen negative reviews about working for this company. Overall my experience was pleasant
Interview questions [1]
Question 1
Talk about a time when you encountered a problem you didn’t have an immediate answer to. What steps did you take to solve it?
I applied through a recruiter. The process took 4 weeks. I interviewed at Fiserv (Milwaukee, WI) in Jul 2024
Interview
Will offer you to apply to a position they choose. Send you to the 6 panel interview and make you feel like a perfect fit and super impressing. Then totally ghost you after. Or will have someone else (totally over qualified) apply just to get rejected at 12 am. Have them reapply, just to ghost them too.
I applied through an employee referral. The process took 1 week. I interviewed at Fiserv (Gurgaon, Haryana) in Jun 2024
Interview
What stood out to me was the company's clear commitment to their employees and candidates. They provided detailed information about the company culture, benefits, and growth opportunities. It was evident that Fiserv values its employees and invests in their development.
Overall, the interview process was smooth and positive, and it left me with a strong impression of Fiserv as a great place to work. Even though I have yet to hear the final decision, I would highly recommend this company to anyone seeking a supportive and dynamic work environment.
Interview questions [1]
Question 1
The interviewers were friendly and asked thoughtful questions like:
1. Why are you interested in this CSR position at?
2. How do you handle difficult or irate customers?
3. Can you give an example of a time when you went above and beyond for a customer?
4. How do you manage your time during a busy workday?
5. What strategies do you use to resolve conflicts?
They also shared detailed information about the company culture, benefits, and growth opportunities, showing their commitment to employees. Overall, it was a positive and well-organized process. Highly recommend Fiserv for anyone seeking a supportive and dynamic work environment.
