Applied online, got a call bck a week later, which started with a phone interview followed by a face to face interview the next week. The interview was pretty intense if you didnt come prepared, luckily I did. There were two recruiters a male and female who interviewed me like 15 questions back to back. My interview went really well, because the guy was very excited by the responses I gave him. Unfortunately I didnt get the job because another person had experience in the call center environment and I didn't.