Everforth Apex Systems Desktop Support Technician interview questions

This initial step was the screening process. The person I spoke to, told me that the client was looking for someone with windows 7/8 to windows 10 conversion experience. I explained that I have been involved in a Windows XP to Windows 7 conversion, however, since Windows 10 is relatively new, I haven’t had that experience except in upgrading my home to the new computer’s Operating system.

phone interview with Apex rep, then skype interview with client rep, during the initial interview with Apex rep. I was asked a series of technical questions, to test my skill set a basic troubleshooting skills, then during the skype interview with WGU IT manager I was asked some additional questions as to how I would approach various help desk questions, like network connectivity logon credentials, printer setup, virus detection, user account management and other related questions