I applied online. The process took 2 weeks. I interviewed at EF (Education First) in Oct 2023
Interview
Quick phone interview followed by a more in depth Zoom interview with two people. This includes a customer service roleplay and giving a short speech. Next round was another Zoom interview with managers. An HR person is in contact with you for scheduling and for assistance.
Interview questions [1]
Question 1
How did you respond to a difficult situation and what was the result?
I applied online. The process took 2 months. I interviewed at EF (Education First) in Aug 2024
Interview
I had an initial phone screening where they told me about the role and asked why I was interested. I then had a second interview on Teams where I had to prepare a mock customer service call and pitch a product I was passionate about. In a third interview they asked traditional job interview questions. Everyone was very kind and friendly and gave lots of positive feedback, so I was surprised when I did not get the role. The process was a lot of work given that it was an entry level customer service. They also were not as efficient in getting back to me as they said they would be.
Interview questions [1]
Question 1
When have you had to adapt to other people’s needs? What keeps you motivated when you have to do repetitive tasks? What’s one thing that you like and dislike about your current job?
