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      Customer Service Representative Interview

      May 30, 2015
      Anonymous employee
      New Albany, OH
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Discover (New Albany, OH) in Jan 2014

      Interview

      First there is a phone interview with an HR Hiring Rep. Then you take two Assessment tests. One is an Math assessment. It is timed and can be difficult. Have a calc. and paper pencil handy, you will need them. The Second is a personality quiz it is long so make sure you have plenty of time handy. Lastly you have a face-to-face interview with the same HR Hiring Rep.

      Interview questions [1]

      Question 1

      Over the phone they really just want to listen to you speak. So, be clear, personable, concise, and do not use slang. The assessments are not as easy the first one is the basic test where you are asked the same thing over and over in different ways. Then there is a math part make sure you have a calculator handy and paper. Face to face is more talking and asking questions about past job experiences as well as one part there put a few mag. covers in front of you and ask you to choose one and why.
      1 Answer
      1

      Other Customer Service Representative Interview Reviews for Discover

      Customer Service Representative (CSR) Interview

      Jan 31, 2026
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Discover

      Interview

      2 interviews are very general interview questions 1 hour long for each 2 interviews are very general interview questions 1 hour long for each 2 interviews are very general interview questions 1 hour long for each

      Interview questions [1]

      Question 1

      Why do I want to work in finance
      Answer question

      Account Manager Interview

      Sep 30, 2025
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Discover (Chicago, IL)

      Interview

      When you first apply you are sent an assessment to complete. After that you’ll receive an email for a phone interview. If you pass that you’ll have a second interview with the hiring manager. After that, you’ll receive your offer.

      Interview questions [1]

      Question 1

      How does your background align with the role at discover.
      Answer question

      Customer Service Representative Interview

      May 13, 2025
      Anonymous employee
      Newark, NJ
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Discover (Newark, NJ)

      Interview

      Very great interview experience it was two rounds one phone and one video call the recruiter was very pleasant and informative this job had a lot to offer and room for growth

      Interview questions [1]

      Question 1

      Why would you be a good fit for discover?
      Answer question

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