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      Customer Service Representative Interview

      Jun 17, 2012
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 days. I interviewed at Discover in Jun 2012

      Interview

      Applied/submitted resume online after Senior Management told my fiance (who is her "go to" barista) that the company was going to be filling quite a few empty spots this summer. There was everything entry level available I applied for a few open spots and was selected (based on background, I'm assuming) for a spot with asset recovery. I took an online personality type test, then a simulation of what to expect with my position, after that was passed (with flying colors of course) I was contacted THAT NIGHT for an interview the next day. The interview was kind of like the beginning of Men in Black, you show up for a 12pm interview with the head of HR, and then it turns everyone in the room is there for a 12pm, to include a few people who said they had 1130am's with what turned out to be the receptionist (sneaky sneaky, but I like it, shook loose a few of the weak nuts right off) the process was then group interview, followed by a panel with some management (from senior to mid-line), also it should be noted some people had already had 1:1 interviews that morning and were made to come back for the panel, then dismissed. Calls were aired for all to hear and offer feedback, then without warning, each person was told to follow a manager out of the room for 1:1s. My 1:1 consisted of selling myself and my skills, as well as a few S T A R stories (if you don't have some, get some!) and then a little grilling. I was called that afternoon with my offer.

      Interview questions [2]

      Question 1

      What will you bring to Discover?
      1 Answer

      Question 2

      What is the best thing an employee or employer would say about you?
      1 Answer
      1

      Other Customer Service Representative Interview Reviews for Discover

      Customer Service Representative (CSR) Interview

      Jan 31, 2026
      Anonymous Interview Candidate
      Declined offer
      Neutral experience
      Average interview

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      I interviewed at Discover

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      2 interviews are very general interview questions 1 hour long for each 2 interviews are very general interview questions 1 hour long for each 2 interviews are very general interview questions 1 hour long for each

      Interview questions [1]

      Question 1

      Why do I want to work in finance
      Answer question

      Account Manager Interview

      Sep 30, 2025
      Anonymous employee
      Chicago, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Discover (Chicago, IL)

      Interview

      When you first apply you are sent an assessment to complete. After that you’ll receive an email for a phone interview. If you pass that you’ll have a second interview with the hiring manager. After that, you’ll receive your offer.

      Interview questions [1]

      Question 1

      How does your background align with the role at discover.
      Answer question

      Customer Service Representative Interview

      May 13, 2025
      Anonymous employee
      Newark, NJ
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Discover (Newark, NJ)

      Interview

      Very great interview experience it was two rounds one phone and one video call the recruiter was very pleasant and informative this job had a lot to offer and room for growth

      Interview questions [1]

      Question 1

      Why would you be a good fit for discover?
      Answer question

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