I applied online. The process took 2 days. I interviewed at Discover (Phoenix, AZ) in Jan 2013
Interview
Before I came in I was sent an email for a simulation of getting calls working at Discover and seeing how I could respond, depending on how you do they'll hire go with a newbie part time position (they train these folks for 6 months then promote them to full timers) or if you have previous experience they'll offer you a full time spot.
Interview questions [1]
Question 1
The interview was pretty routine, you sit with everyone else there waiting to be interviewed, it's a big company and expanding rapidly when I first applied in 2013. They ask you about your customer service experience if you have any, if you think you can handle the volume of calls you'll be trained for (at least 70+ calls a day), where you see yourself in blank number of years and if you think you'll be with Discover for the long run. They also drug test you just FYI.
Great company, great people, great benefits, decent pay with great room to make more but all the calls started giving me headaches shorty after I started and I left.
I applied online. The process took 2 weeks. I interviewed at Discover (New Castle, DE) in Mar 2014
Interview
I had a phone interview, then an in person interview. The in person interview were two parts so I interviewed with two different people. I was offered the position early the following week.
Interview questions [1]
Question 1
What would you do if your supervisor was unavailable and had no resources?
I applied through a recruiter. The process took 2 weeks. I interviewed at Discover (West Valley City, UT) in Mar 2015
Interview
It was very organized and thorough. They were constantly in touch to let you know what to expect next. From the first interview to the second interview, they really seemed to be in communication with other and asked relevant questions. They came across as very professional and competent.
Interview questions [1]
Question 1
How would you describe excellent customer service?