Candidates applying for Customer Service roles take an average of 32 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 14 days.
Common stages of the interview process at Concentrix as a Customer Service according to 3 Glassdoor interviews include:
Phone interview: 30%
Skills test: 30%
Other: 20%
Background check: 10%
Personality test: 10%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Concentrix (Kuala Lumpur) in Jul 2023
Interview
The interview started out with a typing test and a assessment asking IT questions. And then direct interview with the team lead. There was a office tour after this and you can get result after the interview immediately.
Interview questions [1]
Question 1
Why do you want to pursue customer service and what does customer service means to a company
I applied online. The process took 2 days. I interviewed at Concentrix (Kuala Lumpur) in Apr 2026
Interview
The interviewer was friendly and approachable, while HR was incredibly helpful and patient. They provide timely feedback on results, ensuring you aren't left waiting. It is a highly professional experience.
fast, only takes around 30-45 minutes. ask to introduced ourselves, basic question like experience, about concentrix, how to handle difficult cs. ask about shifting times and etc. professional and need to know the role of the job
It was easy and friendly, candidates feel valued and at ease, fostering open conversations, genuine connections, and mutual enthusiasm that reveal true personalities and potential beyond rigid questions.
welcoming smiles and casual chit-chat break the ice, encouraging honest responses and building rapport that uncovers skills, passions, and cultural fit naturally.