Once received the CV, they will call the candidate in order to verify English skills, as he/she will be working in the English line and another language line (which would be the native language). After the call they will invite the candidate for written assessment, nothing difficult, just two paragraph, one in English and the other one in the native/second language. If candidate is successful, he will be invited for the oral interview. Usual customer service questions: give an example when you dealt with an irate customer....
It was okay. Got a phone call then got invited to do an English language assessment then an interview . It was easy. You get the usual questions in any customer service interview
Interview questions [1]
Question 1
Tell me about yourself and What are your strengths
I applied online. I interviewed at Concentrix (Curitiba)
Interview
Foi realizado online, com perguntas sobre sua disponibilidade, horário e sobre sua experiência profissional.
A entrevista foi bem dinâmica e rápida.
Te deixam bem a vontade e te tratam com acolhimento e respeito.
Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.
Interview questions [1]
Question 1
They asked if I had experience with troubleshooting different types of technical issues.