Citi Custimer Service Representative interview questions

First you do the online assessments, then you receive an email to schedule a phone interview. The phone interview asked a couple questions, tell me a time when you.., and described the position and invited me for a 1:1 interview. The phone interview took 15 minutes maybe 10. Had phone interview on a friday (17th), had my 1:1 the NEXT monday (27th), so a little over a week later. My interviewer was very nice and friendly, made it easy to talk and not be choked up. We had a few sidebar conversations, it was nice not having a robot there interviewing me lol. Explained the position, the hours for training, and that the schedules are pretty flexible. I received an email saying the interview was a success the next day, did some online questions, make sure resume is up to date, and if I've recently been convicted of any crimes, etc. the email said I should hear back in 5-8 business days after completing the forms and questions, with my offer. I interviewed in Jacksonville, FL for the customer service "cobrands" position.