Cisco Customer Support Engineer interview questions

Everything on glassdoor has been spot on. HR interview is trivial and standard, with some basic problem solving situations (I didn't have networking experience so my situation was car trouble). Next is Cisco interview challenge which is basically unanswered questions from their customer support forums- a cheap way to outsource your tech support I suppose. Neither the manager or the two technical leads were interested in talking about the interview challenge, but the interviews themselves were quite nice. All persons were amicable and the technical round wasn't even too rough despite having only a basic understanding of important topics like the OSI model. Now just waiting for the yes or no.

I applied online and was contacted, requesting a phone screen. This was just basic behavioral questions. I then had a webex, this is the video conferencing software they use, interview where technical questions were asked. After this, they sent me a case, where I had to solve a customer's problem and prepare a paper and powerpoint slide with the resolution. A Manager interview and technical interview concluded the interviewing process.