Centene interview questions

What systems did I use. Pretty much regular workforce analyst questions. Questions about my experience in managing call real time, experience with IEX,, Excel , Adhoc Reporting, CMS Supervisor. I have also conducted a 1:1 interview with a workforce analyst employee and ask them to just talk to me about WFM and what they have done in the past to see if they are know what they are talking about.

Explain a time when you had to deal with a difficult person, what was the issue, how did you handle it and what did you learn from it?