I applied through a recruiter. I interviewed at Cathay Pacific in Aug 2015
Interview
First send your resume.if they will reply you will received a call from them an invitation for the first session. 1hour introduction of the company and few mins of question and answer for the FA's. They will separate you by group for height measurement , language test and group interview. I've been to some of the group interviews for some reason I don't like the way CX conduct their group interviews not because I didn't passed the second time is because I feel like young applicants are being aggressive and as far as I know you don't need to be quite but don't over power or interrupt if someone is giving opinions .and the one who do these are the one who gets invited for the second interview or passed all the screening. Any how they will validate your parking and your off to go!wait for the call if you are invited for the second interview. You will receive a an email it means you didn't make it try again after 6 months👍🏼
Interview questions [1]
Question 1
For the first group interview they will asked you to create something that will add entertainment in the aircraft.thats my question when I first apply then when I re-apply again the question for the whole group is why CX FA's became the worlds cabin crew what are the three traits and what's your best answer?
I applied through college or university. I interviewed at Cathay Pacific (Hong Kong)
Interview
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
4. How do you respond to a customer's question for which you don't know the answer?
5. How do you handle a customer who complains about a known issue with a product or service?
6. Describe a mistake that you made handling a customer service issue and how you mitigated it.
Interview questions [1]
Question 1
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
I applied online. I interviewed at Cathay Pacific (Hong Kong) in Jan 2026
Interview
The interview process was smooth, firstly submitting required documents in the morning, then group interview conducted. If passed, wait for the panel interview. After finishing the interview, will be arranged for English test in the afternoon if needed.
Interview questions [1]
Question 1
Panel Interview:
1. Self-introduction
2. Why want to be a flight attendant
3. Any Customer Service Before
4. Why Cathay
5. Read an English passage
Online interview with camera
Answering questions that are shown on the screen
I think it's actually kind of nervous than talking to real person face to face
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