I applied online. I interviewed at Cathay Pacific (Londres, Inglaterra) in Jun 2019
Interview
I applied online and within the same day I got an email back inviting me to attend their Assessment Day in London.
For the assessment day:
Dress for the part (look like a Cabin Crew) this helped a lot as I got complimented by the Cabin Crew who pre-interviewed me.
Be an hour early! So you get to meet everyone and build a relationship with them.
- Height test
- Introduction of the company benefits and progression within the company.
- Group assessment
- Filled in an application form.
- Language assessment doesn’t have to be fluent but it’l be a bonus if you are fluent in your language chosen. You will have a conversation with the Cabin Crew in whatever language you speak.
Less than a day, you’ll get a call back for the final interview and they’ll tell you what to bring and wear again.
I applied through college or university. I interviewed at Cathay Pacific (Hong Kong)
Interview
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
4. How do you respond to a customer's question for which you don't know the answer?
5. How do you handle a customer who complains about a known issue with a product or service?
6. Describe a mistake that you made handling a customer service issue and how you mitigated it.
Interview questions [1]
Question 1
1. How do you define customer service?
2. How do you improve an unsatisfactory customer experience?
3. Describe an instance where you had to collaborate with a colleague to find a solution to a problem.
I applied online. I interviewed at Cathay Pacific (Hong Kong) in Jan 2026
Interview
The interview process was smooth, firstly submitting required documents in the morning, then group interview conducted. If passed, wait for the panel interview. After finishing the interview, will be arranged for English test in the afternoon if needed.
Interview questions [1]
Question 1
Panel Interview:
1. Self-introduction
2. Why want to be a flight attendant
3. Any Customer Service Before
4. Why Cathay
5. Read an English passage
Online interview with camera
Answering questions that are shown on the screen
I think it's actually kind of nervous than talking to real person face to face
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