Phone interview, then in person. Manager will ask situational questions. If you pass, you will do a selling exercise. Prior to selling exercise you watch a video explaining what you'll be doing.
I applied online. The process took 1 day. I interviewed at CarMax (Danvers, MA) in Mar 2018
Interview
Easy if you have the right personality. Friendly and straightforward. No wait to find out. Phone interview was helpful. Not to intimidating and relaxed. Make sure to read all the documents that they give you.
I applied online. The process took 1 week. I interviewed at CarMax (Tulsa, OK) in Mar 2014
Interview
be prepared to spend a lot of time there took more than five hours I would recommend getting some coffee and make sure you eat you breakfast or lunch and be prepared to wait a lot
Interview questions [1]
Question 1
there was a role play , questions about vehicles in general then a sales question. For example sell me this pen, but they will help you through it and see how you react