CarMax Sales Associate interview questions

Online questionnaire mostly a personality test for how you interact with customers and fellow employees. Received a call from the general manager who used the resume to question my employment history and background. He immediately asked if I would like to come in for a formal interview. Several days later, I was interviewed by two sales supervisors mostly about how to handle various customer scenarios. Was asked to go on the lot and simulate greeting a customer on the lot and describing how to read the sticker on the window and finding out what brought them out to shop for a car

I had a quick phone interview with the HR and it was successful. Then the HR scheduled a in person interview with two managers for next week. The manager that I met face to face was very friendly and personable. The interview entailed STAR questions so make sure you prepare yourself with lots of stories from your previous or current job, After the STAR interview you will then prepare yourself with a mock interview with the same manager and another manager who will play the role of a customer. I thought I did well for the role playing but not sure if it was good enough. Here's a tip: don't focus much on the vehicle but focus more on the client by building a rapport and ask lots of open ended questions.... just be personable. After the role play the first manager shook my hand and said they will contact me in a few days... blah. Here's the thing, in Auto industry if the managers like you then on that same day of the interview you are pretty much hired. You will then speak with the GM and fill out some paper works. However, if the manager shake your hand and say they will contact you in a few day... then you should pretty much start searching for another job.